Terms and Conditions
Welcome to Tibetan Silver! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully before making any purchase.
- General Information
1.1 These terms and conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, and merchants.
1.2 By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms, you may not access the website or use any services.
1.3 We reserve the right to update, change, or replace any part of these terms at our sole discretion. It is your responsibility to check this page periodically for changes.
- Products
2.1 We sell high-quality jewelry, including personalized and customizable pieces. All items are handcrafted with care, and each piece may have slight variations, which adds to the uniqueness of our products.
2.2 We strive to accurately display the colors and details of our products, but we cannot guarantee that your device’s display will accurately reflect the true color of the items.
2.3 All products are subject to availability, and we reserve the right to limit the quantity of any products we offer.
2.4 We reserve the right to modify or discontinue any product, promotional offers or discounts at any time without prior notice.
- Customization and Engraving
3.1 We offer personalized customization and laser engraving services. Please ensure that all information provided for customization, including text and design preferences, is accurate.
3.2 Once an order for a customized item has been placed, changes or cancellations may not be possible.
3.3 Customized items are non-refundable unless they are defective or damaged upon arrival.
- Pricing and Payment
4.1 All prices listed on our website are in USD and are subject to change without notice.
4.2 We reserve the right to correct any pricing errors that may occur. In the event of an error, we will contact you before proceeding with your order.
4.3 Payments can be made securely through our accepted payment methods, which will be clearly displayed during the checkout process.
- Shipping and Delivery
5.1 We offer shipping to various destinations, and shipping fees are calculated at checkout based on your location and the shipping method selected.
5.2 Estimated delivery times are provided as a guide and may vary depending on your location and circumstances beyond our control.
5.3 Once your order has been shipped, you will receive a tracking number to monitor your shipment. We are not responsible for any delays caused by the shipping carrier.
5.4 International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
- Returns and Refunds
6.1 We want you to be completely satisfied with your purchase. If you are not satisfied, you may return your item(s) within 30 days of receipt, provided they are in their original, unworn condition and packaging.
6.2 Please note that customized items, including those with laser engraving, are non-refundable unless they arrive damaged or defective.
6.3 To initiate a return, please contact our customer service team at customercare@tibetansilver.com. Once your return is approved, we will provide you with instructions on how to proceed.
6.4 Refunds will be processed to your original payment method within 7 days of receiving the returned item(s).
- Warranty
7.1 We stand behind the quality of our products. If your item arrives damaged or defective, please contact us within 7 days of delivery, and we will arrange for a replacement or refund.
7.2 This warranty does not cover normal wear and tear, damage caused by misuse, or alterations made by the customer.
- Intellectual Property
8.1 All content on this website, including but not limited to text, graphics, logos, images, and designs, is the property of Tibetan Silver and is protected by intellectual property laws.
8.2 You may not use, reproduce, or distribute any content from our website without our express written permission.
- Limitation of Liability
9.1 We strive to provide accurate and up-to-date information on our website, but we do not guarantee that the content is free from errors or omissions.
9.2 To the fullest extent permitted by law, Tibetan Silver shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products.
- Governing Law
10.1 These terms and conditions shall be governed by and construed in accordance with the laws of your jurisdiction.
10.2 Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of your jurisdiction.
- Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Tibetan Silver
Manjari Baheti (Grievance and Nodal Officer)
Email: customercare@tibetansilver.com
Phone: +91 974142-5245