FAQ

Jewellery FAQ — here you’ll find answers to the most commonly asked questions about our handmade silver jewelry. From detailed care tips to orders, safe shipping, secure returns, product details and maintenance advice, this guide will help you enjoy your Tibetan Silver experience with confidence every time you wear your jewelry.

What type of jewelry do you sell?
We specialize in fashion silver jewelry, offering sterling silver, silver-plated, and gold-plated silver pieces. Our collection includes a range of timeless designs, including handmade jewelry crafted with care. From elegant necklaces and bracelets to rings and earrings, our pieces are designed to add a touch of sophistication to any look.
Do you offer personalized jewelry?
Yes! We provide personalized customization and laser engraving services. You can add a unique touch to your favourite pieces, making them a perfect gift for a loved one or a special treat for yourself.
What materials are used in your jewelry?
Our jewelry is crafted from high-quality materials, including 925 sterling silver, silver-plated brass, and gold-plated silver. We take pride in sourcing the finest materials to ensure our pieces are stylish, durable, and long-lasting, offering you both beauty and quality.
Is your jewelry hypoallergenic?
Yes, our jewelry is nickel-free and generally hypoallergenic, making it suitable for most people with sensitive skin. However, we recommend consulting with your doctor if you have specific allergies.
How do I care for my silver jewelry?

To maintain the beauty of your silver jewelry:

  • Store it in a dry, cool place.
  • Keep it away from chemicals like perfumes, lotions, and cleaning agents.
  • Clean it regularly with a soft polishing cloth to keep it shiny and remove tarnish.
  • Refer to https://www.tibetansilver.com/jewellery-care/ link for more details
Do you offer free shipping?
Yes, we offer free standard shipping on orders over $50. For express international shipping, fees may apply, which will be calculated at checkout.
How long will it take to receive my order?

Processing usually takes 1-2 business days. For standard shipping, expect your order to arrive within 7-15 business days. For express shipping, expect your order to arrive within 5-7 business days.

Can I track my order?
Absolutely! Once your order has been shipped, you will receive an email with tracking details so you can keep an eye on your package.
What is your return and exchange policy?
We want you to be 100% satisfied with your purchase. If you're not happy, you can return or exchange your items within 30 days of purchase, provided they are in their original condition and packaging. Custom or engraved pieces, however, are non-refundable unless there is a defect.
Do you offer gift wrapping?
Yes! We offer beautiful gift packaging to make your purchase extra special. Just select the gift wrap option at checkout.
Can I cancel or change my order after placing it?
If you need to make changes or cancel your order, please contact us within 24 hours of placing the order. We’ll do our best to accommodate your request before the order is processed.
Do you offer repairs for your jewelry?
Yes! We offer lifetime free repairs for all of our jewelry. If your piece ever needs repair, simply contact us, and we will ensure it’s restored to its original condition, so you can enjoy it for years to come.
How can I contact customer support?

We’re here to help! You can reach us through our contact page or by emailing customersupport@tibetansilver.com. Our customer support team is available Monday to Friday, from 9 AM to 6 PM (EST), and will respond within 24 hours.

For additional information on silver care, visit Jewelers of America Jewelry Cleaning Guide.