30-Days Easy Returns

At Tibetan Silver, we want your shopping experience to feel as special as the jewelry you choose. That’s why we offer a 30 day return policy to give you peace of mind. If something isn’t quite right, we’re here to help make it right.

Our 30 days return policy gives you the flexibility to return your purchase within 30 days of delivery. If the quality doesn’t meet your expectations, the item is not as described, or you receive the wrong or a defective product, our return process is quick, simple, and designed to make things right.

How Our 30-Day Returns Policy Works

We’ve designed this policy to be as flexible as possible, because we know life happens and sometimes, a return is necessary. Whether you’re buying a gift, trying something new or simply changing your mind, our goal is to make the process smooth and stress-free.

Returning an item is easy and straightforward. Here’s what to do:

1. Visit our Returns page or contact our customer support team.
2. Share your order number and reason for return.
3. We’ll provide you with the return instructions.
4. Carefully pack the item in its original box and send it back to us.
5. Once we receive and inspect the return, we’ll process your refund within 3–5 business days.

We’ll notify you as soon as your refund is issued.

What Can Be Returned?

Most items are eligible under our 30 day returns policy, provided they meet the conditions below:

• Items must be in their original, unused condition.
• Jewelry should be returned in its original packaging.
• Earrings must be unworn for hygiene reasons.
• Customized or engraved pieces may not be eligible unless there is a defect or error in the order.

If you’re unsure about the eligibility of your item, please contact us. We’ll be happy to assist.

Why We Offer a 30-Day Return Policy

We understand how important it is to feel confident when shopping online especially for something personal like jewelry. Our 30 day returns policy is our promise to you that we care about your satisfaction.

We want you to enjoy your purchase and feel good about your decision. And if it doesn’t work out, we’ve made it easy for you to send it back no stress, no pressure.

This policy also makes gifting easier. When you buy for someone else, you’ll know they can exchange or return it if it’s not quite right.

Return Instructions

1. Prepare the Product for Return: Carefully package the product to prevent any damage during transit.
2. Use the Provided Return Label: Attach the return label we have provided to your package. You can send the package back to us using either your local post service or any local shipping courier, whichever is most convenient for you. We strongly recommend using your local postal service for the return, as express shipping services like DHL or UPS can be quite expensive—often costing more than the product itself.
3. Share Shipping Details: After dispatching the package, please share the receipt or tracking number with us. This information is crucial for us to monitor the return and ensure its safe arrival at our facility.
4. Full Refund Processing: Upon receiving the product and verifying its condition, we will process a full refund for your purchase, including any applicable return shipping costs. The refund will be issued through the original payment method within 7 days.

Address for Return

Tibetan Silver
C/O Anurag Baheti
B-156, Vaishali Nagar
Jaipur 302021 (RAJ)
India
Phone: +91 99295 95666

Please ensure that the return package is addressed correctly to avoid any delays or issues with processing your return. Thank you for your cooperation.

Common Questions About Our 30-Day Return Policy

Do I need to pay for return shipping?
Yes, return shipping costs are typically covered by the customer unless the item is defective or an error occurred in your order.

Can I exchange instead of return?
Yes! If we have the item in stock, we’ll happily process an exchange. Just let us know your preference when you contact us.

When will I receive my refund?
Refunds are usually processed within 3–5 business days after we’ve received and inspected the returned item.

Can I return a gift I received?
Yes, as long as it meets the return criteria and you can provide basic order details, we’ll help with the return or exchange process.

Need Help with a Return?

We’re always happy to assist. Whether you have a question about our policy, need help initiating a return, or want to check on a refund, just contact us. Our support team is friendly, fast, and ready to help.

Learn More About Consumer Return Rights

Want to better understand your rights when returning online purchases? Visit this official FTC guide on return and refund policies to learn more about what protections are in place for shoppers.

Do I need to pay for return shipping?

Yes, return shipping costs are typically covered by the customer unless the item is defective or an error occurred in your order.

Can I exchange instead of return?

Yes! If we have the item in stock, we’ll happily process an exchange. Just let us know your preference when you contact us.

When will I receive my refund?

Refunds are usually processed within 3–5 business days after we’ve received and inspected the returned item.

Can I return a gift I received?

Yes, as long as it meets the return criteria and you can provide basic order details, we’ll help with the return or exchange process.